Effective Date: [05/01/2025]
At Delhi Agra Tour Packages, customer satisfaction is our priority. This Refund and Returns Policy outlines the terms and conditions for cancellations, refunds, and returns for the services booked through our website www.delhiagratourpackages.com. Please read this policy carefully to understand your rights and our obligations.
1. Cancellation Policy
a. By the Customer:
- Cancellation Before Travel Date:
- Cancellations made more than 15 days before the scheduled travel date will be eligible for a full refund minus any applicable service fees.
- Cancellations made between 7-15 days before the travel date will incur a cancellation fee of 50% of the total booking amount.
- Cancellations made less than 7 days before the travel date will not be eligible for a refund.
- No-Show Policy: If you fail to show up on the scheduled travel date without prior cancellation, no refund will be issued.
b. By Us:
- In rare circumstances where we need to cancel your booking due to unforeseen events (e.g., natural disasters, political unrest, or other emergencies), you will be offered:
- A full refund of the amount paid, or
- An alternative booking of equal value, subject to your acceptance.
2. Refund Policy
- Refunds will be processed to the original payment method used during booking.
- Please allow 7-14 business days for the refund to reflect in your account, depending on your payment provider.
- Refunds for payments made via credit card may incur a small processing fee, which will be deducted from the refunded amount.
3. Modifications and Rescheduling
- Modifications to the booking (e.g., change in dates or itinerary) are subject to availability and may incur additional charges.
- Rescheduling requests made more than 10 days prior to the travel date will be processed at no additional cost (subject to availability).
- Rescheduling requests made less than 10 days before the travel date may incur additional fees.
4. Non-Refundable Services
The following services are non-refundable:
- Bookings for promotional or discounted packages.
- Services explicitly marked as non-refundable during the booking process.
- Add-ons, such as travel insurance or special activities, purchased along with the package.
5. Exceptions
Refunds may be granted under special circumstances, at our discretion, for:
- Medical emergencies (proof required).
- Travel restrictions imposed by government authorities.
6. Contact Us
If you have any questions about cancellations, refunds, or returns, please contact our customer service team:
- Email: info@delhiagratourpackages.com
- Address: [Delhi]
7. Changes to This Policy
We reserve the right to update this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated effective date. Please check back periodically for updates.
Thank you for choosing Delhi Agra Tour Packages. We are committed to ensuring a smooth and transparent booking experience for all our customers.